FREQUENTLY ASKED
QUESTIONS

Where do you get your crystals from? 

We purchase our crystals from a wholesaler who has a factory and mine in Madagascar. We chose this wholesaler because of their high quality crystals and ethical practices. None of the crystals are artificially irradiated, and only a few are treated with heat to enhance their color. They work with other Madagascan suppliers and businesses, and support the community in the Sofia region. The factory workers are paid a fair wage with paid breaks and regulated hours. They even pay for the education expenses of the factory workers’ children.

When will I get my box?

Please allow 3-5 days to process your order. We will ship your box as soon as possible as priority shipping and provide you a tracking number.

Can I return my box?

We do not accept returns or exchanges unless there is a defect with one of the products. If so, please contact us with your order information and a description of the defect.

Can I order multiple boxes and ship to different addresses?

No, please only have one shipping addressing per order. You can place separate orders to send to different addresses. 

 

My box hasn't arrived. HELP! 

Oh no! Check the tracking number you would have received with confirmation of shipment. If you do not have a tracking number, or have not heard an update from us, please contact us!



 

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